Crew Chief

ServiceMaster Restoration Services•Maple Grove, MN

23d

About The Position

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism. Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities. The Lead Restoration Technician plays a critical role in leading disaster restoration projects, ensuring efficiency, quality, and customer satisfaction. This position requires hands-on leadership, technical expertise, and strong organizational skills to manage crews, assess losses, and execute emergency services. The ideal candidate thrives in a fast-paced environment, can adapt to challenging conditions, and is committed to delivering exceptional service while fostering an inclusive and supportive atmosphere on the team.

Requirements

Certification in Water Damage Restoration (WRT) or Fire & Smoke Restoration (FSRT) or Applied Structural Drying (ASD).
Valid driver's license and reliable transportation required.
Two or more years experience in disaster restoration or related field.
Strong leadership and team management abilities.
Exceptional verbal and written communication skills.
Attention to detail and strong organizational skills.
Ability to multitask, prioritize tasks, and meet strict deadlines.
Comfortable working in various environmental conditions (hot, cold, wet, dusty, etc.).
Available to work Monday through Friday, with on-call availability for evenings and weekends as required.

Nice To Haves

Experience using MICA/Mitigate, Xactanlysis, or other industry related applications.
Knowledge of ITEL sample collection and documentation practices.
Familiarity with the ServiceMaster QRV Program and industry best practices.

Responsibilities

Oversee and direct restoration crews, ensuring projects are executed efficiently while providing support and motivation, and enforce proper clock-in procedures for team members and jobs.
Coordinate with Production Managers on scheduling, review schedules in advance to identify errors and prepare for the day, and ensure the team begins preparations by scheduled start time.
Maintain clear communication with Project Managers, Production Coordinators, and team members, including job progress updates, and submit completed scope sheets.
Ensure accurate documentation by capturing labeled photos of demoed rooms, cleaning, antimicrobial application, equipment used, detached items, and collecting properly labeled ITEL samples.
Ensure all required work authorizations are signed before starting work, assist in obtaining signatures if needed, set expectations for COS signings, document three contact attempts, conduct daily moisture monitoring with photo documentation, and assist with equipment pickup and final walkthrough.
Conduct walk-throughs with the scope sheet, perform emergency tasks and capture initial photos, prioritize site preparation, complete demolition per guidelines, and ensure proper debris disposal.
Ensure an excellent customer experience by using Pro Assist to notify customers of arrival times, maintaining proper clock-in procedures, and arriving professionally with visible name badges.
Ensure adherence to scope sheet guidelines, review daily task assignments, set expectations for COS signings, and conduct daily moisture monitoring with photo documentation.
Remain onsite for the entirety of the scheduled shift, which may exceed 8 hours, to ensure project continuity and team efficiency.
Other duties as assigned or apparent.

Benefits

401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
Health Insurance: Access quality medical coverage to keep you and your family healthy.
Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

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