Crew Chief
Team Car Care Dba Jiffy Lube•La Grange, IL
•Onsite
About The Position
As a Crew Chief, you are an important part of the management team, focused on providing top-notch service to customers. You will collaborate with the General Manager to guide the crew, ensure smooth operations, and boost sales. Crew Chiefs receive training for various jobs and have opportunities for career advancement within the company. This role offers leadership experience and chances to grow your skills and career with Team Car Care.
Requirements
- One to three years of retail management experience
- Exceptional oral and written communication skills
- Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
- Has sound business sense and a comprehensive understanding of the retail industry
- Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
- Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
- Has a "Guest First" mindset
- You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Must be at least 18 years of age
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Responsibilities
- Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
- Coach and execute excellent customer service while creating an exceptional guest experience.
- Set a positive example as a leader while building team engagement and efficiency.
- Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
- Ensure our quality control measures and processes are followed consistently.
- Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
- Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
- Provide clear and detailed direction to the team consistently.
- Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
- Provide guidance and mentoring to the automotive technicians and CSA's.
- Perform opening and closing duties when the General Manager (GM) is off.
- Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business need.
- Leads daily team huddles and store meetings.
- Setting the direction for achieving the business goals.
- Manages inventory and product order that meets the business need.
- Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with their questions and needs. In-person, electronically, or via the telephone.
Benefits
- 401K plan w/ company match
- Biweekly Bonus Incentives
- Career advancement opportunities
- DailyPay
- Employee Discount
- Employee Referral Bonuses
- Fleet Referral Bonuses
- Medical/dental/vision insurance benefits
- PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
- PTO after 180 days
- Spot bonuses through our internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
