Crew Chief

Team Car Care Dba Jiffy Lube•West Hempstead, NY

23h•Onsite

About The Position

Embark on a rewarding career journey with us today as Crew Chief! As a Crew Chief, you're an important part of our management team, focused on giving top-notch service to customers. You'll team up with the General Manager to guide the crew, keep things running smoothly, and boost sales. Crew Chiefs get training for different jobs and can move up in our company. Join us as a Crew Chief for leadership experience and chances to grow your skills and career. If you want more than just a job, grab this opportunity now and start your career journey with Team Car Care!

Requirements

One to three years of retail management experience
Exceptional oral and written communication skills
Is a proven leader that possesses the ability to inspire and motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the retail industry
Can analyze, comprehend, and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance always
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment
Has a "Guest First" mindset
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to stand on your feet on hard surfaces like concrete or metal
Must be able to lift and move work-related items up to 50 pounds
Must be at least 18 years of age
Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Responsibilities

Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus.
Coach and execute excellent customer service while creating an exceptional guest experience.
Set a positive example as a leader while building team engagement and efficiency.
Focus on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.
Ensure our quality control measures and processes are followed consistently.
Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives.
Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.
Provide clear and detailed direction to the team consistently.
Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE).
Provide guidance and mentoring to the automotive technicians and CSA's.
Perform opening and closing duties when the General Manager (GM) is off.
Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and business need.
Leads daily team huddles and store meetings.
Setting the direction for achieving the business goals.
Manages inventory and product order that meets the business need.
Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with their questions and needs. In-person, electronically, or via the telephone.

Benefits

401K plan w/ company match
Biweekly Bonus Incentives
Career advancement opportunities
DailyPay
Do not need to pay for tools
Employee Discount
Employee Referral Bonuses
Fleet Referral Bonuses
Medical/dental/vision insurance benefits
PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.
PTO after 180 days
Spot bonuses through our internal rewards program
Uniforms paid for and laundered