Crew Accommodations Agent (Hotel and Travel)

Corpay•Minneapolis, MN

60d•$17 - $21•Onsite

About The Position

Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business and is located in Minneapolis, Minnesota. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Crew Accommodations Agent will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager. As a Crew Accommodations Agent, you will be expected to work onsite/in an office environment. Corpay will set you up for success by providing: Assigned workspace in Sun Country Airlines office 2005 Cargo Rd, Minneapolis, MN 55450 United States. Company-issued equipment Formal, hands-on training

Requirements

Must be willing to work onsite, in the office
Excellent communication skills both verbal and written
Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
Demonstrate the ability to learn and navigate multiple PC and web based applications
Proven ability to provide excellent customer service
Ability to work in an environment with client driven volumes and activities
Ability to work in a high volume, high pressure, deadline-oriented environment
Ability to work independently and as a contributing team member
Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
Strong listening, problem solving, and multi-tasking skills
2 years of crew scheduling, hotel, and/or customer service experience is preferred

Responsibilities

Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.
Handling emergency relocations of crews that occur last minute with the Supervisor on shift
Working closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members.
Communicating with internal departments and management to resolve problems and expedite work.
Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.
Effectively utilizing all tools and technology to process, track and report transactions
Accurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshooting
Sourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are Sold Out.
In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence.
Making payments to hotel and transportation vendors as per system settings. (hotel's contractual payment terms)
Maintaining an environment of positive, open and respectful communication, and professional behavior with a "CAN DO" attitude.
Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.
Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's Handbook
Supporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.
Working on special projects and other duties as assigned.

Benefits

Eligible for a $2,500 Retention Incentive
$1,000 after 3 months on-site
$1,500 after 6 months on-site
Up to 6,000 in Employee Referral Benefits.
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company wide.
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes