Crew 1

Cafe' Lola•Las Vegas, NV

About The Position

Crew 1 has the primary responsibility for service, food and beverage preparation, and conveying the Café Lola culture to restaurant guests. Crew 1 is responsible for working stations as cashier, barista, floor service and/or food prep. He/She must be cross trained on all FOH and BOH duties. Crew 1 must maintain all responsibilities as set forth below and must drive results through comprehensive knowledge of all stations and exceptional guest service. PRINCIPAL DUTIES AND RESPONSIBILITIES: Daily Shift Operations: Crew Members must follow all standards of conduct and policies set forth in the Book of Lola Deliver excellent customer service through communication, positive attitude, and connection with customers; Remain knowledgeable about all offerings and store promotions Must work to ensure our guests have an exceptional dining experience, ensuring all food and beverage orders are accurate and executed in a timely manner Must work to maintain cleanliness and organization within the restaurant and within assigned station(s) and follow all health and safety standards Must strictly follow all food and beverage recipes and matrix when preparing all guest orders Must be proactive and assist other team members as needed; if you “See A Need” then “Meet a Need” Ability to follow directions and complete tasks assigned by Crew 2, Shift Leads, or Restaurant Managers Contribute to a positive atmosphere by maintaining calm during periods of high stress and communicating any potential problems to the Shift Lead or Restaurant Manager on duty Must be reliable and maintain proper attendance and punctuality Here at Café Lola, we feel what separates the “good” from the “great” can be found in the details! Personalized touches and anticipation of guest needs are what will elevate us above the rest. It is important to remember that even the finest coffee and food offerings cannot turn an occasional guest into a loyal guest if our team fails to create an atmosphere in which the guest feels comfortable and welcome. As a member of the Café Lola team, you will contribute to our success with your personality, demeanor, product knowledge, and dedication. You are the foundation of this Café and our number one asset! The Book of Lola is a guide to assist you throughout the training process and also act as a reference for daily operations. Throughout the training process, you will have the opportunity to work with our trainers and ask them questions. Knowledge is power, and we want to make sure you are always comfortable asking questions. We expect that after training you will continue to utilize all training videos and station matrixes to deliver a great guest experience. We expect each Café Lola team member to work hard and to always work to make each guest experience great through consistency and great guest service. Without you, there is no Café Lola! So, make us proud and do what you do best. Be the amazing individual we know you are and always remember the heart of Café Lola!

Requirements

Minimum of High School Diploma or equivalent required, some College preferred
Must be 16 years of age or older
Minimum of 3 months of previous food service, retail or restaurant supervisory experience
Must be able to stand for 10 hours and work 50-55 hours per week
Must be in good physical condition and possess good communication skills
Must be alert to management, staff, and guest needs
Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
Takes initiative
Be a brand ambassador both in and outside of the restaurant

Responsibilities

Daily Shift Operations: Crew Members must follow all standards of conduct and policies set forth in the Book of Lola
Deliver excellent customer service through communication, positive attitude, and connection with customers
Remain knowledgeable about all offerings and store promotions
Must work to ensure our guests have an exceptional dining experience, ensuring all food and beverage orders are accurate and executed in a timely manner
Must work to maintain cleanliness and organization within the restaurant and within assigned station(s) and follow all health and safety standards
Must strictly follow all food and beverage recipes and matrix when preparing all guest orders
Must be proactive and assist other team members as needed; if you “See A Need” then “Meet a Need”
Ability to follow directions and complete tasks assigned by Crew 2, Shift Leads, or Restaurant Managers
Contribute to a positive atmosphere by maintaining calm during periods of high stress and communicating any potential problems to the Shift Lead or Restaurant Manager on duty
Must be reliable and maintain proper attendance and punctuality