Credits Support Specialist

Ventra Health • Fort Worth, TX

8d

About The Position

About Us Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Come Join Our Team! As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards. Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus! Job Summary Supports the credit balance team by performing research, validation, and refund processing tasks in compliance with organizational and payer standards.

Requirements

• High School Diploma or GED.
• At least two to four (2-4) years of medical billing and claims resolution experience preferred
• Knowledge of credit balance workflows and payer refund procedures.
• Strong attention to detail and documentation accuracy.
• Basic Excel and reporting skills preferred.
• Become proficient in the use of billing software within 4 weeks and maintain proficiency
• Ability to read, understand and apply state/federal laws, regulations, and policies
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast-paced environment
• Basic use of a computer, telephone, internet, copier, fax, and scanner
• Basic touch 10 key skills
• Basic Math skills
• Understand and comply with company policies and procedures
• Strong oral, written, and interpersonal communication skills
• Strong time management and organizational skills
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills

Nice To Haves

• AAHAM and/or HFMA certification preferred
• Experience with offshore engagement and collaboration desired

Responsibilities

• Review and validate credit balance reports for accuracy and completeness.
• Prepare refund recommendations and coordinate with finance for disbursement.
• Assist in tracking refunds and maintaining audit-ready documentation.
• Communicate with payers or internal departments for credit resolution updates.
• Update system notes and trackers for all processed items.
• Identify discrepancies and escalate issues as for resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED