Credit Trade Floor Support

Barclays • New York, NY

251d • $150,000 - $170,000

About The Position

Embark on a transformative journey as a Credit Trade Floor Support. At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. This lead role requires knowledge about credit trading/products, external venues interaction, capital markets and leading the existing US trade floor support team in managing escalation and relationship with desk heads in US. Be part of our team as the US is our leading business maker in IB Credit with 120-traders, 160-sales, 25 middle office users and senior desk requiring time critical trade floor support daily.

Requirements

• Experience in Trade floor support in Credit and Securitized Products or any other asset classes like Rates, FX, or Equities in Investment Banking.
• Experience in Credit Products will be an added advantage.
• Considerable verbal and written communication skills.
• Experience in managing and owning relationships with traders, sales and senior stakeholders from business and Tech.
• Good understanding and experience on reliability engineering (Observability, Chaos Engineering, Telemetry, SLI, SLO).

Nice To Haves

• Working experience with ITRS Geneos or Elastic APM.
• Working experience with other technologies like Windows, Linux, Java, Virtualization, Kubernetes, and containers.
• Demonstrate engineering and problem-solving mindset.

Responsibilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilization of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Benefits

• Minimum Salary: $150,000
• Maximum Salary: $170,000

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities