Credit Support Specialist

Newtek One

5d • $50,000 - $65,000

About The Position

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.
Newtek's and its subsidiaries' business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.
Small Business Lending, LLC. is looking to add a Credit Support Specialist, to its team!
The Credit Support Specialist will be responsible for calling on delinquent borrowers to resolve overdue payments in accordance with bank policies and applicable regulations. As a representative of the Bank, you will play a critical role in minimizing loan losses while maintaining strong customer relationships and upholding our institution's reputation for integrity and service.

Requirements

• 1–3 years of experience in banking, financial services, or a call center/customer service environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to handle sensitive information with confidentiality and professionalism.

Nice To Haves

• Knowledge of loan servicing processes and financial regulations is a plus.
• Bilingual skills (especially Spanish) are a plus.
• Associate or bachelor's degree in finance, business, or a related field preferred.

Responsibilities

• Serve as a point of contact for the delinquent customer.
• Making daily collection calls for all loans past due 1 - 30 days. Identify problems and inform Workout team promptly. Ensure a minimum of four (4) hours of talk time per day.
• Schedule delinquent payments (setting up ACH)
• Monitor loan accounts to identify and resolve delinquencies in a timely manner.
• Use internal Newtracker system(s) to maintain accurate records of collection efforts, customer interactions, and payment agreements.
• Provide guidance to customers regarding their loan terms, payment options, and consequences of default.
• Assist with various company audits as well as other projects that may be assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree