Credit Support Officer I/II

Truist • Orlando, FL

8d

About The Position

The Direct to Consumer Credit Support Officer position is primarily responsible for acting as lending experts and partners to the Retail bankers and clients. This position requires in-depth knowledge of consumer lending and related products. Credit Support Officers must have the ability to resolve all Consumer lending inquiries and identify and analyze complex issues and consistently strive to provide Perfect Client Experience throughout the process for both internal and external clients.

Requirements

• Bachelor’s degree or equivalent education and related training or experience
• Safe Act Eligible/Certified - Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements
• At least five years of relevant banking experience
• Proficiency in credit underwriting analysis, problem-solving, collaborative negotiations, and risk management
• Excellent interpersonal, verbal, and written communication skills

Nice To Haves

• Bachelor’s degree in accounting, business or equivalent education, and related training
• Experience in credit administration, risk management, complex retail/small business underwriting analysis, and relationship management
• Knowledge of bank’s operations, systems, compliance, and regulatory issues

Responsibilities

• Provides exceptional credit coaching on products, policies, and processes for the banker and consultative calls with the bankers and clients. Assist with credit related client questions and facilitate an efficient and easy client interaction to obtain needed credit documents. Provide credit support with digital origination in the absence of a branch lender. Acts as the liaison for Truist distribution channels which includes Retail & Premier/Affluent teammates as well as external clients.
• Understand and justify situations that would warrant policy exceptions to policy and procedures based on compensating factors.
• Validate and clear fraud alerts provided by the credit bureau and handle other risk mitigation efforts while reducing banker and underwriter involvement to efficiently and effectively process credit requests.
• Assist with securities related activities such as asset vetting or distributions.
• Work expiring line leads and provide client outreach.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level