Credit Supervisor-Patient Financial Services

Actalent•Boston, MA

44d•$30 - $42•Hybrid

About The Position

The Cash Posting & Credits Supervisor is responsible for supervising the daily operations of cash posting and credit balance teams. This role ensures the accurate and timely posting and reconciliation of all incoming payments while maintaining credit balances in compliance with payer and regulatory guidelines and company policies.

Requirements

Insurance verification
Medical billing
Customer service
Data entry
2+ years of EPIC experience
Ability to communicate with insurance companies and understanding of the collection process
Experience in a multitude of different specialties in ambulatory services

Nice To Haves

Health care knowledge
Collection process understanding
Experience with administrative tasks in a medical setting

Responsibilities

Supervise the processing of payment batches, including denials, contractual adjustments, and guarantor payments, ensuring all payment batches are balanced and closed timely.
Oversee the analysis of Explanation of Benefits (EOB) information, including the review of co-pays, deductibles, co-insurance, contractual adjustments, and denials to ensure the accuracy of patient balances.
Lead the team in resolving any cash balance or posting errors and ensure proper documentation of these resolutions or related issues.
Develop and evaluate key performance indicators related to cash posting timeliness, accuracy, and backlogs, and train the cash posting team accordingly.
Prepare and evaluate reports on cash performance, offering data-driven insights into trends, gaps, and potential areas for improvement and address escalated posting issues.
Review all refund and retraction requests and approve those within the position's scope of authority.