Credit Specialist

RSR Group•Winter Park, FL

About The Position

This position focuses on maximizing accounts receivable turns and collecting payments. The candidate will utilize provided research tools, exercise judgment, and review aged receivables reports to independently manage an extensive portfolio of receivables. The Credit Specialist is expected to collect payment on delinquent accounts, resolve payment discrepancies, review credit override requests, and communicate effectively with internal and external customers regarding account balances.

Requirements

The Credit Specialist must have one year of prior experience in collections or accounts receivable, including a solid understanding of customer terms and aging buckets, and preferably with business-to-business (B2B) collections.
The Credit Specialist must possess effective verbal and written communication skills, as well as the ability to multitask, solve problems, and manage time efficiently.
The Credit Specialist must be team-oriented, self-motivated, and able to work independently.
This individual must be organized with a strong attention to detail and an ability to prioritize tasks.
This position requires proficiency with Outlook and knowledge of Excel and Word.

Responsibilities

Contacts customers via phone and email, to collect payment for past due amounts.
Reviews daily aging report for assigned accounts receivable portfolio and identifies/prioritizes customers requiring follow-up, then performs proper follow-up collection efforts to reduce Days Sales Outstanding and minimize the percentage of receivables that are past due.
Handles customer inquiries and provides customer service, including initiating customer payments via ACH or credit card, and providing account reconciliations and account statements when requested.
Researches and addresses inquiries about payment discrepancies on customer accounts and resolves cash application issues.
Updates regularly scheduled department delinquency reports.
Keeps management informed of key developments on accounts.
Reviews credit override requests throughout the day and approves orders, as warranted.
Develops relationships with internal and external customers and works closely with cross-functional counterparts in the Sales and Accounts Receivable Departments to address cash application, credit limit, and collections issues on customer accounts.
Analyzes credit limits on customer accounts as needed and forwards recommendations to the Credit Manager for review.
Documents all customer correspondence in the system.