Credit Specialist

FERGUSON•South Bend, IN

3d•$22 - $32•Hybrid

About The Position

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with James Martin Vanities. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. This is a Hybrid role based out of South Bend, IN, in accordance with the James Martin Vanities Flex schedule. Overall Job Objective: The Credit Specialist is responsible for reconciling cash received and accurately posting payments into the company’s systems while supporting essential credit and collection activities as needed.

Requirements

3-5 years of experience in credit management, accounts receivable, or similar roles.
Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Ability to develop and deliver effective presentations and use Ferguson's inventory, logistics, and customer relationship management systems.

Nice To Haves

Knowledge of E21, Bectran, Billtrust, Cash App, PowerBI, and Handle.com platforms preferred.

Responsibilities

Reconcile daily cash receipts and accurately post payments into the company’s financial systems to ensure timely and precise customer account updates.
Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc., and collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs.
Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts.
Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
Support enterprise business and sales objectives through efficient performance of job responsibilities.