Credit Solutions Specialist I

Lake Trust Credit Union•Brighton, MI

About The Position

Position is responsible for reviewing past due consumer accounts to determine delinquency level and appropriate collection activity. Handle legal, bankruptcy, repossession and charge off accounts with the goal of protecting the Credit Union’s interest. Process garnishments and levies to remain in federal and state compliance. Credit Solutions Specialist may be assigned specialized functions as a primary responsibility or as a back-up responsibility. Maintain positive interaction with internal and external members and ensure the experience is reflective of the spirit of our brand.

Requirements

High School diploma (GED) required.
Zero to two (0-2) years of collection experience preferred or / 5-years financial experience preferred
Knowledgeable of all federal and state regulations and statutes i.e., FCRA, FDCPA, SCRA, Reg. Z, Reg. P, Statute of Limitations, etc.
Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Nice To Haves

Certified in financial counseling preferred.
Proven ability to support a strong member/customer service culture.

Responsibilities

Makes a high volume of telephone calls pre department standard to members regarding the collection of delinquent accounts/loans and negative shares.
Work assigned, low delinquency collection queues on a weekly basis by contacting members by phone or mail to establish the reason for past due payment(s) and obtain promises to pay on past due amounts owed. Help educate members on financial responsibility.
Issue collection letters where appropriate
Performs the necessary follow up with members who have not met the terms of repayment.