Credit Solutions Assoc I - Melbourne

SCCU Career • Melbourne, FL

23d • $22 - $23 • Hybrid

About The Position

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As a Credit Solutions Associate in our Melbourne HQ or Melbourne Operations Center, you will empower members with knowledge and provides options to bring their past due accounts current in order to preserve and safeguard the credit union from unnecessary loss. Acts as a representative of SCCU, by providing quality service for our members. Why Join SCCU? Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. Flexible Schedule Options: This position is Hybrid with 2 days per week required in office. Career Growth : We prioritize internal promotions and offer on-the-job training.

Requirements

• 1 to 2 years in a consumer debt collections or sales environment.
• High School Diploma or equivalency required

Nice To Haves

• Experience with Vehicle and Mortgage Collections and Loss Mitigation preferred

Responsibilities

• Provides solutions which will bring past due accounts current, excluding legal and bankrupt accounts, in order to keep delinquent loans to a minimum.
• Works all loans to include but not limited to consumer, mortgage, and business loans.
• Accepts all inbound phone calls to the department, makes payment arrangements, transfers payments, and researches past due loan problems.
• Sends accurate loan error corrections to the Loan Servicing Department.
• Attempts telephone contact with all past due members (including all co-makers) as presented on the predictive dialer.
• Provide the member with solutions to delinquency such as a payment plan to bring the loan current, refinance, modification, loan extension, rewrite, short sale, deed- in-lieu or other local programs that may assist them in bringing their loan current during their time of need.
• Send letters to all member(s) within established department guidelines.
• Ensures that all work (i.e., phone calls, promises to pay, updates, etc.) is thoroughly documented, using correct action and response codes on the day the action occurs, to maintain accurate records on past due accounts.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
• Work Schedule: Monday - Friday 8:00AM - 7:00PM. Saturdays on rotation 9:00AM - 3:00PM.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees