Credit Services Specialist 1

Huntington National Bank • Canton, OH

9d • Remote

About The Position

As a Credit Service Specialist, you will have the opportunity to grow and advance your career within the Credit Administration Department. The Credit Service Team at Huntington provides a “Category of One” customer service experience by potentially cross training specialist on all non-real estate delinquent products. In this position you will assist customers through their financial difficulties by asking probing questions, listening, and offering solutions.

Requirements

• High school diploma, GED, or equivalent
• 1 year of customer service experience
• Must have a desire to educate and assist troubled customers
• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
• Ability to understand complex processes
• Must be able to easily adapt to change and embrace continuous improvement
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard

Nice To Haves

• Call Center experience
• Working knowledge of consumer and collection law
• Knowledge of CACS, RMS and HOGAN systems helpful

Responsibilities

• Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
• Establishes and maintains files relating to collection activities.
• Uses basic skip tracing to locate delinquent customers.
• Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure.
• Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED