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About the position
The Customer Service Representative is responsible for managing a dedicated portfolio of asset-based loan facilities. This role involves processing, analyzing, and evaluating daily client activity, monitoring the receipt of client reports, and reviewing the content for any irregularities or discrepancies. The representative will follow up with clients and Loan Officers as necessary. Additionally, the role includes reconciling client Accounts Receivable agings, performing ineligible calculations for Accounts Receivable and Inventory collateral accurately and in compliance with Loan Servicing Standards. The representative will also process loan and collateral transactions, monitor Libor loans, reconcile Letter of Credit Information, and ensure that interest and fees align with maturity and due dates. Preparing and verifying Participation principal, interest, and fee settlements, as well as reviewing loan documentation, are also key responsibilities. The representative will perform assigned functions and tasks within the team.
Responsibilities
- Process, analyze and evaluate daily client activity
- Monitor the receipt of client reports
- Review content for irregularities and discrepancies
- Follow up with clients and Loan Officers
- Reconcile client Accounts Receivable agings
- Perform ineligible calculations for Accounts Receivable and Inventory collateral
- Process loan and collateral transactions
- Monitor Libor loans
- Reconcile Letter of Credit Information
- Reconcile interest and fees with maturity and due dates
- Prepare/verify Participation principal, interest and fee settlements
- Review loan documentation
- Perform assigned functions/tasks within the team
Requirements
- Commercial credit fulfillment, servicing, operations or lending experience
- Customer Focus
- Analytical, Conceptual Thinking
- Information Seeking (goes beyond routine questions)
- Ability to identify and escalate risk
- Accountable, Takes Ownership
- Highly Accurate
- Quick learner with aptitude for dynamic technological environments
- Excellent communicator both oral and written
- Excellent organization skills
- Excellent time management skills
- Working knowledge of Microsoft Office
Nice-to-haves
- Asset Based Lending experience
- Four (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent
