Credit Services Associate I

HD Supply • New Braunfels, TX

44d

About The Position

Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.

Requirements

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Responsibilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
• Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
• Performs necessary follow-up to ensure customer expectations are met.
• Utilizes business systems to document notes and conduct information gathering.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
• Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees