Credit Service Associate - Global Wealth & Investment Management

Bank of America•Charlotte, NC

13d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Credit Service Associate (CSA) is an integral role within the end-to-end credit management process for GWIM Credit Services. Primary liaison between Client Partners, Private Wealth Client management teams, and others supporting GWIM. Through extensive interaction with the sales offices and credit teams; the CSA will monitor and report on past due credit facilities. Monitors maturing loans reports and ensures renewing facilities are entered into the underwriting process in a timely manner. Responsible for the preparation of standard packages, as well as provide audit trails for third party reviewers of financial spreads. Responsibilities: The ML Credit Service Associate actively supports the ML SCE/CE role in the end-to-end credit management process by delivering consistently high-quality banking and credit related services to Merrill Lynch clients. The ML CSA role has primary responsibility for supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the client. The ML CSA manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with ML SCE/CE. The ML CSA will act as a "triage" point for ML SCE/CE and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process. Partners with ML Portfolio Managers for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Lynch Credit Executives to deliver an integrated service to the client

Requirements

Minimum of 2-5 years of experience with a financial institution focusing on client service for loans, preferably in the High-Net-Worth space
Solid understanding of banking and lending products, services and processes
Requires a working knowledge of the Bank's credit policies, procedures, and guidelines
Excellent verbal, written, and interpersonal communication skills
Ability to manage multiple complex tasks while delivering high quality results
Leadership, initiative, self-motivation and resourcefulness
Team Oriented
Time Management and Organization skills
Requires PC proficiency including Excel, Word, Outlook and other applications.

Nice To Haves

Preferred knowledge of Global Monitoring System (GMS) and Global Underwriting System (GUS), LIQ, BOSS, and other GWIM Banking systems.
Bachelor’s degree in finance, Accounting, Business Administration or Economics
System knowledge of LIQ, PACE, GMS, GUS, EDR, Genesis, Image Trust, Navigator, SharePoint, KYC, Adobe Acrobat Standard/Professional
Skills: Data Management
Problem Solving
Written Communications
Collaboration
Credit Documentation Requirements
Customer and Client Focus
Reporting
Attention to Detail
Continuous Improvement
Influence
Oral Communications
Portfolio Management

Responsibilities

The ML Credit Service Associate actively supports the ML SCE/CE role in the end-to-end credit management process by delivering consistently high-quality banking and credit related services to Merrill Lynch clients.
The ML CSA role has primary responsibility for supporting all client interfacing activities by monitoring and executing all tasks required to fulfill the client service plan and meet day-to-day credit inquiries from the client.
The ML CSA manages the execution of client service activities for loans including account inquiry, fulfillment needs and maintenance oversight, in coordination with ML SCE/CE.
The ML CSA will act as a "triage" point for ML SCE/CE and GWIM Credit Delivery in the management of collecting financial documents, resolving failed covenants, collecting past due payments, fulfillment of Service Requests and timely execution of the Loan Renewal Process.
Partners with ML Portfolio Managers for effective and timely issue resolution; ensuring transactions are completed within audit and compliance standards while handling client inquiries and coordinating with Merrill Lynch Credit Executives to deliver an integrated service to the client

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