Credit Risk Technical Writer

Fiserv•Coral Springs, FL

33d

About The Position

As a Credit Risk Technical Writer, you will be responsible for designing, developing, and maintaining comprehensive procedural documentation and training materials to support risk operations, ensure regulatory compliance, and facilitate audit preparedness. This role partners closely with Credit Risk leaders, analysts, auditors, and subject matter experts to translate complex risk processes into clear, consistent, and user‑friendly documentation that drives accuracy, efficiency, and control.

Requirements

Bachelor’s degree in Technical Communication, English, Journalism, or a related field, or equivalent professional experience.
2–4 years of experience creating procedural, SOP, or training documentation in a regulated or operational environment.
Proven experience documenting complex processes with a strong emphasis on accuracy, compliance, and audit support.
Proficiency with SharePoint, Microsoft Word, Microsoft Excel, and Adobe Acrobat Professional.
Superior formatting, document control, and version management skills.
Excellent proofreading, grammar, and attention to detail.
Strong written and verbal communication skills with the ability to work effectively with technical and non‑technical stakeholders.
Ability to work independently while collaborating across cross‑functional Credit Risk teams.

Nice To Haves

Experience supporting Credit Risk, Financial Risk, Compliance, or Audit teams.
Strong understanding of documentation governance, audit expectations, and regulatory environments.
Ability to conduct fact‑finding interviews and extract complex information from Credit Risk subject matter experts.
Highly organized, detail‑oriented, and comfortable managing multiple priorities in a fast‑paced environment.
Experience using MadCap Flare or a similar single‑sourcing documentation tool.
Comfort presenting or explaining procedures during internal or client‑facing audit reviews.

Responsibilities

Develop, maintain, and govern Credit Risk procedures, SOPs, work instructions, and training materials in compliance with departmental and regulatory standards.
Partner with Credit Risk subject matter experts, auditors, and business owners to gather, validate, and document end‑to-end risk processes.
Ensure documentation supports audit readiness, version control, and documentation governance best practices.
Translate complex Credit Risk concepts, policies, and workflows into clear, concise, and usable documentation.
Manage multiple documentation initiatives simultaneously while meeting competing deadlines.
Assess the impact of system, policy, or process changes and update affected Credit Risk documentation accordingly.
Gather and incorporate user and audit feedback to continuously improve documentation quality and usability.
Provide reporting, insights, and recommendations to support process improvement and operational consistency within Credit Risk.
Create ongoing learning materials to support analyst onboarding, refresher training, and knowledge retention.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave