Credit Resolutions Officer / Sr. Credit Resolutions Officer

GreenStone Farm Credit Services•East Lansing, MI

About The Position

We’re looking for a proactive, solutions‑driven Credit Resolutions Officer to join our high‑performing team. In this role, you’ll take the lead on servicing and resolving high‑risk and non‑accrual loans across diverse portfolios. You’ll partner closely with legal teams, branch staff, and regional leadership to protect the Association’s financial health, reduce organizational risk, and maximize asset recovery — all while delivering exceptional service to our members. If you thrive in complex credit environments, enjoy investigative problem‑solving, and want to make a measurable impact on portfolio performance, this role is built for you. GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company. Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country. Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

Requirements

Bachelor’s degree required (Business, Agriculture, Finance, or related field preferred).
3+ years of experience in credit, lending, or related financial services roles is required.
Strong understanding of credit extension, credit administration, and high‑risk asset management.
Working knowledge of borrower rights, RESPA, foreclosure processes, claim and delivery, repossession, and bankruptcy types.
Ability to navigate complex legal and regulatory environments with confidence

Responsibilities

Manage and resolve non‑accrual, delinquent, and high‑risk loans with a focus on accuracy, compliance, and member service.
Collaborate with internal and external legal counsel on restructuring, foreclosure, litigation, and claim‑and‑delivery actions.
Evaluate restructuring applications, negotiate terms, and prepare FSA guarantee loss claims and related documentation.
Provide strategic recommendations to attorneys regarding loan disposition pathways.
Gather and analyze borrower information to classify assets, monitor loan compliance, and determine appropriate resolution strategies.
Coordinate portfolio activities, including the use of government guarantees, to minimize losses and optimize recoveries.
Serve as a resource to branch teams on borrower rights, loss mitigation strategies, and distressed loan servicing.
Maintain accurate data systems, asset classifications, allowances, and charge‑off records.