Credit Resolution Professional

Hawaii State Federal Credit Union•Honolulu, HI

About The Position

At Hawaii State Federal Credit Union (HSFCU), our mission centers on serving our members, uplifting our communities, and supporting a people‑first workplace where employees can thrive. As an award-winning employer and trusted community partner, we are committed to creating a supportive, inclusive, and growth-oriented environment for our team. You will join a team that values trust, collaboration, and continuous development within a supportive and community‑oriented culture. Position Summary Responsible for performing collection activities associated with delinquent member accounts. Reviews delinquent accounts, communicates with credit union members to assist in curing loan defaults. Ensures that the credit union's professional image is maintained.

Requirements

0-2 years of related experience in collections or the equivalent.
Thorough knowledge of collection procedures, skip-tracing, and related laws and regulations. Familiar with loan contracts and security agreements.
Accuracy and thoroughness in work.
Ability to manage projects.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Ability to work well in stressful situations.

Responsibilities

performing collection activities associated with delinquent member accounts
Reviews delinquent accounts
communicates with credit union members to assist in curing loan defaults
Ensures that the credit union's professional image is maintained

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and performance-based incentives.
Health Coverage: Comprehensive medical and dental benefits, including 100% employer-paid single coverage for full-time employees.
Generous Paid Time Off: Enjoy 13 paid holidays and up to 29 days of PTO annually.
Retirement Savings: Save for the future with a 401(k) plan with up to 10% employer contributions.
Transportation Benefits: Up to $100 monthly parking subsidy, on-site parking as available, or 100% bus pass reimbursement.
Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
Financial & Lifestyle Benefits: Access flexible spending plans, credit union product discounts, and life, accident, and disability insurance.
Growth & Development Opportunities: HSFCU invests in your professional journey through in-person and online training, workshops, career development assistance, and tuition assistance.
People-First Workplace: A wellness-focused and community-minded culture where teamwork and collaboration are central to how we work.
Recognized Excellence: HSFCU has been recognized as one of Hawaii’s Best Places to Work for over 14 years.