Credit Representative

Hallmark Cards • Kansas City, MO

13d • Hybrid

About The Position

In Accounts Receivable you get to work with all of Hallmark's retail customers. That includes the large chain accounts, our Gold Crown network, independent retailers, and everything in between. You gain a complete understanding of the order to cash process. We are a team of 9 that work independently but at the same time rely on everybody's knowledge. Our belief is there is more than one way to accomplish the desired results. Therefore, we seek independent thinkers who look for opportunities to improve a process.

Each Credit Representative is assigned to a group of retailers that they manage. This includes reviewing/releasing pending orders, resolving billing issues, deduction management, timeliness collections, and assisting with the cash application process. You will develop close business relationships with your retailers, and then internally you will develop working relationships with the Marketing team, our I/T partners, and the Customer Care team to name a few.

Requirements

• Associates Degree OR at least 2 years' experience in accounts receivable, finance, accounting, or corporate office role including customer service
• Experience in Microsoft Excel and Word
• Experience with other Microsoft Office 365 applications such as Teams, Outlook, and PowerPoint

Nice To Haves

• Experience with SAP, preferably with Accounts Receivable
• Experience with Microsoft Copilot
• Experience with AI
• Customer service skill set
• Basic accounting skills
• Ability to prioritize, multi-task, and stay organized

Responsibilities

• reviewing/releasing pending orders
• resolving billing issues
• deduction management
• timeliness collections
• assisting with the cash application process
• develop close business relationships with your retailers
• develop working relationships with the Marketing team, our I/T partners, and the Customer Care team

Benefits

• eligible for annual merit-based increases, aligned with individual and company performance
• competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees