Credit Representative I

Canon • Burlington, NJ

116d • $19 - $24 • Remote

About The Position

Canon USA in Burlington, NJ is currently seeking a Credit Representative I (Representative, Credit I). The Credit Representative I is responsible for the timely collection of all items (Rental, Tax, Maintenance, service, supplies etc.) as billed to the customer by Canon U.S.A., Inc. as outlined in the underlying Agreements, SOW's, Addendums, etc. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

• Typically requires general education and/or vocational training but little to no experience
• This position requires a high school degree or equivalent
• At least one year in a Credit and/or Accounts receivable department or equivalent experience required
• A bachelor's degree in a related field will be accepted in lieu of experience
• Must be comfortable working with figures and must use tact dealing with customers
• Effective P.C. skills necessary, including knowledge of spreadsheet, word processing and communications software through Windows platforms
• Strong Interpersonal skills, and ability to work under pressure are needed

Responsibilities

• Carries out the function of collection of accounts receivable and past dues, and coordinates resolution of customer chargeback claims, disputes, and billing issues
• Gathers credit and/or reference information
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports
• Responds to inquiries from customers or external collection resources
• Coordinates/assists in the application of check, wire transfer, and credit card payments with the Accounts receivable Dept. to ensure proper application
• Resolves charge backs and disputed items through contacts the Billing and/or Sales departments, and follow up with customer for prompt collection
• Prepares periodic account information
• Receives telephone inquiries and answers routine questions on department policies
• Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems

Benefits

• Competitive compensation including medical, dental, vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program
• Volunteer opportunities
• Canon welcome kit and official merch

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED