Credit Ops Manager II

JPMorgan Chase & Co.•Wilmington, DE

10d

About The Position

You will be at the forefront of shaping our credit policies and managing credit risk. This role offers an exciting opportunity to lead a dynamic team, drive performance, and foster innovation. Your expertise will be instrumental in aligning our credit operations with organizational goals and risk management strategies, providing a platform for career growth and development. As a Credit Operations Manager II within our team, you will play a pivotal role in shaping credit policies and managing credit risk. You will leverage your broad knowledge of credit operations to develop solutions and make decisions that impact our departmental goals. Your role involves collaborating across functions, managing conflicts, and fostering innovation within the team. You will also be responsible for mentoring and coaching team members, delegating tasks effectively, and thinking strategically to drive our credit operations forward. Your ability to provide excellent customer service and your advanced computer literacy will be key in executing your role effectively.

Requirements

2+ years of experience in developing and implementing credit policies with a focus on managing credit risk.
Proven ability to lead a team towards achieving performance targets, with experience in mentoring, coaching, and effective delegation.
Advanced proficiency in customer service, with a track record of understanding and responding to customer interactions.
Demonstrated ability in cross-functional collaboration, coordinating efforts, and leveraging diverse perspectives.
Advanced computer literacy, with the ability to use technology effectively in a professional setting.

Nice To Haves

Proficiency in prompt writing for clear and concise credit-related communications and documentation.
Experience in integrating artificial intelligence tools to enhance credit operations processes and streamline workflows.
Basic digital proficiency for effective utilization of credit management systems and tools, including automation solutions.
Capability to conduct preliminary data analytics to support credit decision-making and identify trends.
Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.

Responsibilities

Develop and implement credit policies to ensure alignment with organizational goals.
Manage credit risk by analyzing data and making informed decisions.
Provide guidance and support to the credit team to meet and exceed performance targets.
Foster a culture of innovation, encouraging new ideas that add value to our credit operations.
Utilize advanced computer literacy skills to optimize credit processes.