Credit Operations Specialist

Barclays

87d

About The Position

Join Barclays as a Credit Operations Specialist and become a key player in our dynamic team! In this role, you’ll leverage your flexibility, dependability, and critical thinking to make impactful decisions. You’ll adapt to a call center environment, utilizing multi-tasking skills to finalize credit card applications with customers over the phone. If you’re passionate about finance and eager to grow, this is the perfect opportunity for you to make a meaningful impact in the world of credit analysis. At the conclusion of the 6-week training period, a board accreditation review will be administered in order to gain judgmental lending capability.

Requirements

• Flexibility as this role may require weekend and night availability.
• Ample knowledge and prior experience reading credit reports.
• Experience with TSYS, AWS or Amazon Connect.

Nice To Haves

• Critical/analytical thinking.
• Hardworking and dependable.
• Communication and detail oriented.

Responsibilities

• Management of customer or client requests related to accounts, products, and services, and advising them on actions to remediate the issues.
• Collaboration with teams across the bank to promote, integrate and educate the customer request process.
• Management and maintenance of customer records and documentation to ensure accuracy.
• Participation in training and development initiatives to improve customer skills, knowledge, and services.
• Identification of industry trends and developments related to customer request handling to implement best practice in customer care.
• Execution of escalation requests to the relevant team or senior management as required in a timely manner.
• Perform prescribed activities in a timely manner and to a high standard.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
• Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

What This Job Offers

• Job Type: Full-time