Credit Manager

Hirsch Pipe & Supply Co., Inc.•Los Angeles, CA

11h

About The Position

Credit Manager Job Summary The Credit Manager is responsible for overseeing the credit approval process, managing the accounts receivable portfolio, minimizing risk, and ensuring timely collections. This role partners closely with branch managers, the sales team, and customers to balance strong customer service with sound credit practices. Company Overview About Hirsch Pipe & Supply For over 90 years, Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service. Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!

Requirements

Working knowledge of current credit market conditions
Ability to develop customer rapport
Strong negotiation skills
Work related experience in the wholesale industry or construction trade
High School Diploma

Nice To Haves

7+ years of experience in a Credit and Collections supervisory role with at least 3 direct reports
PCI Compliance experience
A Bachelor’s degree in Accounting, Finance, Economics, Business, or other related fields
Proficiency in PC applications, including MS Office suite
Knowledge of UCC code
Strong analytical skills with ability to conduct research, data analysis and resolve complex problems

Responsibilities

Develop and maintain sound credit policies
Set customer credit limits that judiciously balance potential risk and reward
Manage and motivate staff to generate the maximum collection potential
Analyze and interpret credit reporting from Dun & Bradstreet and Experian
Assess credit worthiness of potential new accounts
Interact with customers to obtain additional credit information to support credit decisions
Conduct periodic credit reviews of existing customers
Check for credit visibility on request for extended terms, pre-lien able jobs, and evaluate various adjustments or exception documents
Analyze trends of high risk accounts, negotiating additional security [collateral] and/or extended payment terms where necessary
Monitor receivables and collections and provide periodic updates
Identify accounts requiring collections agency or legal action and coordinate collections with third party contractors
Implement liens as necessary to delinquent accounts
Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution
Negotiate payment programs with delinquent customers
Approve collection placements
Approve write-offs
Ensure control and safeguard practices over customer’s data
Approve credits and adjustments to customer accounts within company policy limits
Perform monthly DSO calculation and other AR metrics