Credit Manager

C.H. Robinson•Rolling Meadows, IL

11d•Hybrid

About The Position

C.H. Robinson is seeking a Credit Manager to join our team. You will play a critical leadership role in driving the success of our credit operations. You will be responsible for shaping and implementing credit policies that align with organizational goals, while managing a team to ensure a disciplined approach to risk and growth. The role requires overseeing credit evaluations, monitoring portfolio performance, and collaborating with cross-functional teams to deliver impactful financial outcomes. By setting strategic priorities based on the operating model, you will establish clear objectives, track progress against key metrics, and champion the use of Continuous Improvement tools to enhance team performance. Success in this role depends on your ability to lead with confidence, apply advanced analytical skills, and communicate effectively across all levels of the organization. Ideally this position will be based in the Chicagoland area or Eden Prairie, MN. This is a hybrid position with expectation to be in-office one day per week.

Requirements

Bachelor’s degree from an accredited college or university
Minimum of 5 years of financial reporting, operations, finance, and/or credit experience
Minimum of 2 years leading and managing teams
Ability to travel up to 10% (domestically and internationally)

Nice To Haves

Ability to demonstrate a deep level of financial knowledge and strong written and verbal communication skills up to executive level
Ability to demonstrate real application of Lean, Six Sigma, or equivalent process improvement methodology in a leadership position
CCE, or other credit-related certification(s)
Proficient in Microsoft Office Suite of Programs, Credit rating software, and ERP systems.
Strong ability to partner, consult, and influence multiple stakeholder groups
Ability to effectively implement changes
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment

Responsibilities

Coach and mentor using the Socratic method, asking questions to get at the why behind the what for outcomes.
Develop strengths among the team to identify upstream KPIs to help be more forward looking, rather than reactive
Supports both credit and commercial teams on leadership discussions, including executive level calls, both internally and externally, to share insights and gather financial information relative to decision making
Supports our business partners in regular business reviews, leveraging internal analytics and financial intelligence to provide economic insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
Serve as an escalation point for credit policy exceptions and operational challenges
Establish and monitor credit limits to minimize financial exposure while supporting business growth
Continuously evaluate operational processes for effectiveness and efficiency, leveraging Lean practices to streamline credit operations
Facilitate problem-solving activities to address root causes of inefficiencies and implement sustainable solutions
Foster cross-functional collaboration with sales, operations, and finance teams
Prepare and present regular financial and credit performance reports to all levels of leadership, highlighting key metrics and trends
Ensure compliance with internal controls, audit requirements, and global regulations
Develop, implement, and enhance Standard Operating Procedures (SOPs) to meet operational excellence goals
Leverage technology to improve efficiency and automation in financial and credit processes
Stay updated on global economic trends, regulatory changes, and advancements in credit and collections management tools and regularly use knowledge to drive better decisions throughout the team and mitigate risk
Manage, mentor, and develop credit teams across multiple regions to create global practices and ensure consistent application of best practices
Outlines employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, feedback, and mentoring, development activities and stretch assignments; supports employees with problem resolution
Commits to teams long-term personal and professional growth and takes accountability for seeing them grow and advance
Encourages employee feedback through formal and informal channels. Acknowledges and acts on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
Gathers data and provides input to support the creation of financial performance goals, including a revenue and expense budget, for the team

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities