Credit Dispute Specialist

First Investors Financial Services • Atlanta, GA

311d

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. The Credit Dispute Specialist handles the credit dispute functions and ensures the efficient use of company resources and technical capabilities to properly investigate account information and provide accurate credit report information to the major credit bureaus. Works with Compliance to audit and facilitate the correction of data transmitted to all major credit bureaus.

Requirements

• Minimum of 1 year of research and investigation experience required.
• High school diploma and/or GED
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Beginning to intermediate skills in Microsoft Office including MS Word, MS Excel and MS Outlook.
• Must have reliable transportation and live within a commutable distance to Atlanta, GA.

Nice To Haves

• Prior Credit Dispute or Compliance experience.
• Knowledge of FCRA.
• Minimum of 1 year of regulatory background.

Responsibilities

• Adheres to Stellantis Financial Services' policies and procedures for credit dispute resolution, ensuring compliance and thorough investigations.
• Conducts detailed investigations of all direct and indirect credit disputes, ensuring timely and accurate responses to borrowers and credit repair companies.
• Investigates claims of identity theft and reviews transactions to ensure the accuracy of information furnished to consumer reporting agencies.
• Identifies systemic errors or trends within account data, reporting findings to management, and maintains certification in Fair Credit Reporting Act (FCRA) requirements.
• Ensures compliance with FCRA in researching and responding to credit disputes, maintaining service levels, and updating account statuses as necessary.
• Acts as a liaison between consumer reporting agencies, E-Oscar, and Stellantis Financial Services management, resolving credit bureau-related issues and assisting with customer inquiries.
• Ensuring information is reported accurately and is processed promptly whether it is a direct or indirect dispute.
• All other duties assigned

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED