Credit & Dispute Analyst

Brady Corporation • Milwaukee, WI

8d

About The Position

Brady Corporation is seeking a Credit & Dispute Analyst to join the team. This
position is responsible for three primary activities: 1) Manage the fraud block
and research/analyze fraud trends; 2) Research, analyze and resolve customer
deductions/disputes; and 3) Perform credit reviews and manage the credit order
block. This position works closely with Customer Service, Sales Operations,
Channel, Cash Applications, and Collections.

Requirements

• Manage the fraud block and research/analyze fraud trends
• Review orders that go on block as potential fraud
• Issue credit memos for bank chargebacks
• Provide timely assistance on order inquiries
• Manage the fraud blocks and detection controls that are in place
• Research and analyze fraud trends and provide recommendations for process changes and/or new controls as necessary
• Resolve customer deductions and disputes
• Perform all steps required to research and resolve assigned disputes/deductions
• Issue credit memos and chargebacks upon resolution of disputes, as required
• Perform root-cause analysis on disputes and take corrective action
• Perform credit reviews and manage the credit order block
• Review orders that go on block for credit review
• Prepare credit analysis for new customers and existing customers that require an increased limit and/or upon expiration
• Follow up with collectors on past due balances causing orders to go on hold
• Analyze and root cause reasons orders go on credit block to reduce volume
• Within all activities, ensure all C&C and Customer Service related policies/procedures are followed and assist with process improvement projects and standard workflow documentation as needed.

Responsibilities

• Manage the fraud block and research/analyze fraud trends
• Review orders that go on block as potential fraud
• Issue credit memos for bank chargebacks
• Provide timely assistance on order inquiries
• Manage the fraud blocks and detection controls that are in place
• Research and analyze fraud trends and provide recommendations for process changes and/or new controls as necessary
• Resolve customer deductions and disputes
• Perform all steps required to research and resolve assigned disputes/deductions
• Issue credit memos and chargebacks upon resolution of disputes, as required
• Perform root-cause analysis on disputes and take corrective action
• Perform credit reviews and manage the credit order block
• Review orders that go on block for credit review
• Prepare credit analysis for new customers and existing customers that require an increased limit and/or upon expiration
• Follow up with collectors on past due balances causing orders to go on hold
• Analyze and root cause reasons orders go on credit block to reduce volume
• Within all activities, ensure all C&C and Customer Service related policies/procedures are followed and assist with process improvement projects and standard workflow documentation as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees