Credit Counselors - Phoenix, AZ

Vensure Employer Solutions • Phoenix, AZ

116d

About The Position

We assist consumers facing a variety of financial challenges, particularly in managing credit card debt. As a Debt Management Counselor your primary role will involve helping established clients effectively manage their debt. This includes overseeing all accounts with their creditors and providing consistent, compassionate support throughout their financial journey. In this position, you will engage with both English and Spanish-speaking clients, discussing their financial situations, challenges, and hardships. You will manage approximately 1,000 clients simultaneously, ensuring that each one receives exceptional customer service. Building trust is essential; you will listen actively and respond with kindness, leaving clients feeling relieved and hopeful about their financial solutions.

Requirements

• 1-2 years in a phone-based/customer service role.
• Experience in the financial service industry, sales, or collections.
• High School Diploma or GED; some college is great, too!
• Fluency in English required; Spanish-speaking candidates are strongly encouraged to apply.
• Required to obtain NFCC and FCRA certification during training.

Nice To Haves

• Positive outgoing personality with a high level of professionalism.
• Receptive to ongoing feedback and coaching.
• Flexible, dependable, committed, and open to change.
• Ability to engage people and listen patiently.
• Empathetic and non-judgmental; desire to make people feel better.
• Desire to grow and expand knowledge through cross-training opportunities in housing counseling.
• Enjoy contributing to a supportive team environment.

Responsibilities

• Overseeing clients' accounts with their creditors to facilitate effective debt management and resolution.
• Conducting thorough assessments of clients' income, expenses, and debts to create personalized budgets tailored to their needs.
• Providing ongoing assistance and guidance as clients navigate their debt repayment plans and financial strategies.
• Recommending appropriate solutions, including Debt Management Plans, explaining their benefits, and encouraging clients to enroll.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees