Credit & Collections Specialist

Mood Media • Fort Mill, SC

439d • $58,000 - $68,000

About The Position

The Credit & Collections Specialist at Mood Media is responsible for managing all credit and collections functions for an assigned portfolio of accounts. This role focuses on maximizing cash flow through the collection of receivables, resolving disputes, and performing account reconciliations. The specialist will act as the first point of contact for dispute management, collaborating with various internal departments and external customers to address issues that hinder timely payments.

Requirements

• High School diploma and minimum of 3 years' experience in a high-volume AR department managing collections for customers of various sizes.
• Excellent computer skills including ability to learn new computer software & systems.
• Ability to handle high volume - Approximately 50 tasks per day.
• Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required.
• Detail oriented with strong analytical skills.
• Knowledge of billing and receivable management preferred.
• Advanced knowledge of Excel.
• Knowledge of basic accounting principles.
• Strong decision making skills with little to no supervision.
• Works well with others as teamwork is essential for success.

Responsibilities

• Manage a client portfolio that may vary in size based on business needs.
• Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow.
• Expedite timely payment via phone, email or collections letters while meeting required daily quotas.
• Interact with customers through direct collection call contact and emails.
• Respond to client inquiries regarding past due accounts, research and provide account information to client as necessary.
• Provide invoice copies and or statements to clients.
• Ability to problem solve and troubleshoot through client issues.
• Maintain accounts receivable past due balances at or below an acceptable level deemed by the Credit Control Leadership.
• For strategic accounts, coordinate the collection strategy and customer communication with account executives and credit leadership.
• Analyze and manipulate data and spreadsheets to reconcile issues.
• Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
• Coordinate issue resolution with customers and internal departments to mitigate losses due to delinquency, billing discrepancies, and payment application.
• Document all customer contact and collection efforts within Oracle as well as processes and practices.
• Utilize 3rd party billing portal, where applicable, to gather information relative to dispute resolution, invoice delays, and estimating expected payment dates/amounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED