Credit & Collections Specialist Morgantown, WV

Swanson Industries • Morgantown, WV

308d

About The Position

The Credit and Collections Specialist is responsible for all activities related to extending customer credit and collecting payments on customer accounts. This role will create a balance between maintaining trustful relationships and ensuring timely payments. Professional and effective communication and service to internal and external customers is a must.

Requirements

• High school diploma or equivalent.
• Understanding of basic principles of finance, accounting, and bookkeeping.
• Previous experience in accounts receivable and customer collections.
• Strong problem-solving skills, highly organized and detail-oriented.
• Ability to work under minimal supervision and manage multiple priorities to meet deadlines.
• Ability to effectively work both independently and in a team setting.
• Effective written and verbal communication skills.
• Proficient computer skills, including Microsoft Excel, Word, and ERP systems.
• Ability to effectively communicate with internal and external customers.
• Proven ability to meet deadlines and follow directions.

Responsibilities

• Monitor accounts receivable for all Swanson Industries entities.
• Generate and distribute customer account statements.
• Maintain customer files and customer master tables and customer accounts in the ERP system.
• Drive the customer credit process from start to finish.
• Document and track collection efforts through various systems (customer account notes, Excel files, emails).
• Coordinate with the controller to determine the customers' ability to pay, establish a repayment plan, or put customers on credit hold.
• Respond and resolve customer billing concerns and inquiries through written and verbal correspondence.
• Develop creative techniques to locate customers when other contact efforts fail.
• Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.
• Make recommendations for external collection efforts or balance write offs.
• Perform various AR functions including but not limited to debit/credit memos, AR/AP swaps, resolving unapplied cash, processing credit card payments, progress billing.
• Maintain customer and data confidentiality in all aspects of the role.
• Release credit holds as directed.
• Perform various periodic journal entries, reconciliations, and analyses.
• Manage any bankruptcy documentation and processes as required.
• Participate in other critical projects and audit requests.
• Assist in streamlining and improving the accounts receivable processes.
• Enhance professional growth and development through participation in educational programs, current literature, meetings, workshops, etc.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Benefits

• Full-time position
• Benefits-eligible: medical, dental, vision, matching 401k, paid vacation, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED