Credit & Collections Associate

Drury Hotels • Cape Girardeau, MO

109d

About The Position

The Accounts Receivable Credit/Collections Associate position is responsible for providing accounting and administrative duties in the credit and collections area of Drury Hotels' trade receivables. This position maintains a high standard of integrity, service, and hospitality to promote the Drury culture with co-workers, vendors, and customers. This role requires a detail-oriented, proactive professional with strong communication and organizational skills to effectively manage credit and collections processes while fostering positive relationships with internal and external stakeholders.

Requirements

• Detail-oriented with strong communication and organizational skills.
• Proactive professional with experience in credit and collections.
• Ability to maintain confidentiality and handle sensitive information.

Nice To Haves

• Experience in the hospitality industry.
• Familiarity with accounting software and billing systems.

Responsibilities

• Exemplifies a +1 Service attitude and provides courteous, friendly customer service by responding promptly and efficiently to inquiries and requests.
• Maintains sensitive and confidential information in an appropriate manner and maintains discretion/confidentiality in all matters.
• Assists with evaluating customer credit applications and determining credit limits.
• Assists with conducting credit checks and assessing financial risk before extending credit.
• Assists with establishing and maintaining credit policies and procedures.
• Assists with monitoring accounts receivable aging reports and follows up on overdue payments.
• Assists with contacting customers via phone, email, or mail to resolve outstanding balances.
• Assists with negotiating payment plans and settlements with delinquent accounts.
• Assists with the application of customer payments to invoices and reconciles discrepancies.
• Generates and issues invoices accurately and on time.
• Ensures invoices align with contract terms, purchase orders, and sales agreements.
• Monitors and resolves billing discrepancies or errors.
• Works with internal teams to streamline billing processes for efficiency.
• Investigates and resolves billing disputes or discrepancies.
• Works with internal teams (e.g., sales, customer service) to address customer concerns.
• Processes adjustments, credits, or refunds when necessary.
• Maintains accurate records of collection efforts and account status.
• Prepares reports on delinquent accounts, collections activity, and cash flow trends.
• Assists in forecasting accounts receivable collections.
• Ensures compliance with company policies and relevant regulations.
• Identifies potential fraud risks and takes appropriate action.
• Recommends changes to credit policies based on industry trends and company needs.
• Builds and maintains positive relationships with customers while enforcing payment terms.
• Provides excellent customer service while maintaining firm collection policies.
• Collaborates with internal teams to improve invoice and payment processes.
• Assists with special projects and other Accounts Receivable related tasks that may be required from time to time.
• Performs other duties as assigned.

Benefits

• Quarterly bonuses based on hotel results.
• Flexible scheduling and paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, and development plans.
• Medical, dental, vision, prescription, life, and disability insurance.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation