Credit & Collections Assistant

Paraco Gas Corp•Rye Brook, NY

About The Position

Our Credit & Collections Assistant is exceptional at interacting with our internal and external customers in providing effective credit & collection efforts. As a key member of the Paraco credit department, the role of the Credit & Collections Assistant will be to utilize their excellent in-depth knowledge of company products and programs to resolve account issues. Bring your positive work ethic in delivering a great customer experience. You will engage with customers providing clear & concise information with the goal of effective financial issue resolution.

Requirements

1 year of experience in Credit, Collections or similar financial role is strongly preferred.
High school diploma or general education (GED) or equivalent.
Strong analytical skills and the ability to reconcile accounts is required.
Must be a team player with strong interpersonal skills and an understanding of the importance of “building bridges”
Solid communication skills, both verbal and written, are essential.
Must be extremely detail-oriented with the ability to multi-task and provide world-class customer service while handling high volumes at a fast pace.
Proficiency with Microsoft Office, especially Excel & Outlook,
A strong work ethic is required with the ability to work independently.
Ability to work hours of this position: 8:30AM to 5:00PM Monday to Friday with occasional overtime as needed based upon business operations.

Responsibilities

Credit checks on Commercial Accounts and Residential Accounts as needed, including customer communication
Review and establishment of security deposits with Supervisor review
Report processing of rejected and expiring credit cards; processing and customer notification via telephone, email, mail
Weekly Dealer Ager to Executive Team, which may include open item reconciliation
Weekly or daily review of Delivery Hold Accounts, including release
Weekly or daily processing of auto collection calls through 3rd party server
Monthly budget review and calculation within ADDS. New budget account calculations within ADDS, including customer communication
Run top 100 Month End Ager Accounts and Month End Top 20 Ager Accounts and update s-drive
Entering of Autopay forms/ requests; including Autopay clean up and organization
Telephone backup as needed due to workload or staffing needs
Daily review of Domo reports for Commercial and Priority accounts, following up with GM’s and Supervisor on accounts requiring more individual attention
Weekly review of COD accounts with Balances, COD accounts on auto delivery vs Will Call, review with Supervisor
Special projects and other duties as assigned