Credit & Collections Analyst

Warren Distribution • Memphis, TN

281d

About The Position

The Credit & Collections Analyst will be responsible for monitoring/managing customers' accounts. The successful candidate will need to maintain spreadsheets and a database for their assigned accounts. They must uphold the company's policies and image with customers, therefore contributing to its growth. This position will report to the Credit Collections Manager.

Requirements

• Knowledge of Billing and Collections procedures.
• PC proficiency, including proficiency in the Microsoft Office Suite, Teams, and solution tools.
• Commitment to excellent customer service.
• Excellent written and verbal communications skills.
• Ability to prioritize and manage multiple responsibilities.
• Pay attention to details and pursue quality in accomplishing work duties and tasks.
• Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Demonstrate proficiency and accuracy in data entry.
• Demonstrate excellent follow-up skills.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers.
• Be able to present information clearly and accurately.
• Efficiently perform accurate mathematical calculations.
• Handle challenges skillfully, thoroughly, and effectively.
• Independently take advantage of opportunities to improve or increase skills, abilities, and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices to get the job done.
• Use equipment, resources, and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Always perform work in a safe manner.
• Be professional in all interactions and dealings with co-workers, internal/external customers, and vendors.
• Adhere to established company values, practices, policies, and procedures at all times.
• Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Use independent judgment to ensure you follow company policy and maintain a safe work environment by using safe practices.
• Demonstrate regular and punctual attendance at the assigned work location.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Monitoring accounts to identify overdue payments
• Finding and contacting debtors to arrange debt payoffs
• Keeping accurate and updated records and reporting on collection activity
• Communicating with clients via post, telephone, and emails
• Communicate routinely with other departments regarding past-due account
• Identify, Monitor, and Resolve disputed invoices
• Plan a course of action to recover outstanding payments
• Identify high risk / delinquent accounts and initiate collection action
• Actions include but is not limited to placing orders on hold
• Identify deduction patterns and possible operational issues as needed
• Process and review account adjustments or small balance write-offs, resolve client discrepancies and short payments
• Communicates with sales team and customers regarding account status, orders and/or payments and actions being taken
• Initiate collection actions
• Perform account reconciliation as needed
• Manage document storage and imaging
• Responsible for monitoring and maintaining assigned portfolios accounts
• Manage accounts to assigned credit limits
• Analyze credit service bureau data as needed and recommend changes required to increase/decrease credit limit or collection actions
• Answer various forms of communications from customers and provide first call resolution
• Document customer contact and collection actions taken in accounts receivable system and/or solutions tool
• Create/maintain Excel spreadsheets to assist in cash application for assigned accounts
• Participate in deduction negotiation meetings with customers as required
• Develop relationships with key customers and understand how customers fit into company strategy
• Reviews credit hold report and release orders as appropriate
• Perform account reconciliation as needed
• Review aging of assigned strategy for accounts
• Participate with cross-functional teams to communicate deduction analysis details, status, and participate in determining root cause & solution
• Recommend reserve for uncollected deductions
• Resolve credit problems
• Request assistance on highly sensitive accounts when needed
• Take actions to encourage timely debt payments
• Identify inefficient Order to Cash (OTC) processes and implement improvements.
• Report on collection activity and accounts receivable status
• Write up accounts to go to third party collectors
• Plan a course of action to recover outstanding payments
• Work closely with a designated deductions specialist to resolve shared accounts

Benefits

• 401k
• health_insurance
• paid_holidays
• tuition_reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Petroleum and Coal Products Manufacturing
• Education Level: Associate degree