Credit & Collections Analyst (NC).816-3419
About The Position
A Fortune 500 telecommunications company seeks a Credit & Collections Analyst in Charlotte, NC for a long-term, temporary position expected to last at least six months, possibly longer. The position is hybrid: three days onsite (Tuesday - Thursday); two days work from home (Monday and Friday). During the training period, the position is onsite five days per week (Monday - Friday). The hourly rate is $30-$35, plus benefits. Primary Duties The Credit & Collections Analyst manages a portfolio of customer accounts, serving as the primary contact for credit, collections, customer service, and cash application activities. The role focuses on achieving cash collection and DSO goals in a high-volume environment , with a strong emphasis on dispute resolution for Fortune 500 accounts . This is not a front-end collections role . Additional duties include the following: Manage collections for assigned accounts with consistent, timely follow-up Investigate and resolve customer disputes, claims, and deductions Analyze invoices to ensure compliance with contract terms Handle customer inquiries via email and phone within 24 hours Apply cash and process account adjustments Research and resolve complex or uncommon issues independently Manage competing priorities and meet tight deadlines Support ad hoc projects as needed
Requirements
- Minimum of 3–5 years of collections experience in an accounting environment (high-volume preferred)
- Strong experience in dispute resolution for Fortune 500 customer accounts
- Advanced Excel proficiency (assessment required)
- Strong communication, negotiation, and customer service skills
- Ability to work under pressure and across departments
- Experience with Oracle or similar accounting systems preferred
- Bachelor’s degree preferred (Accounting/Business), or equivalent experience
- Microsoft Office (advanced Excel required)
- Oracle (preferred)
Responsibilities
- Manage collections for assigned accounts with consistent, timely follow-up
- Investigate and resolve customer disputes, claims, and deductions
- Analyze invoices to ensure compliance with contract terms
- Handle customer inquiries via email and phone within 24 hours
- Apply cash and process account adjustments
- Research and resolve complex or uncommon issues independently
- Manage competing priorities and meet tight deadlines
- Support ad hoc projects as needed
Benefits
- ABA-MEC Medical Benefit
- PEP 401k
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
