Credit & Collection Supervisor, NY Metro District

KONE•New York City, NY

12d

About The Position

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team as our Credit & Collection Supervisor for KONE Americas NY Metro District in US? Do you enjoy preparing and presenting reports on collection activities and financial performance? Does leading and managing a team to ensure they are proficient in collections motivate you? Do you thrive in areas where you work with complex accounts and customers to resolve escalated disputes? Are you skillful with technological tools such as proficiency in collection software and CRM systems? Do you demonstrate a passion for handling conversations with professionalism and empathy? Are you committed to provide high level attention to detail and accuracy? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position : anywhere within the NY Metro District (ideally near Long Island City, Manhattan, Warren, Philadelphia) No Relocation considered for this role As our Credit & Collection Supervisor , you will be responsible for the organization's debt recovery process for a district, ensuring timely payments from customers, and maintaining financial stability. You’ll develop collection strategies, managing a team, and ensuring compliance with relevant laws and regulations. You will also be accountable for achieving key strategic goals and implementing business plans.

Requirements

5+ years of progressive and successful experience in collections or accounts receivable management
3+ years leadership experience in a collections or finance-related role is preferred
bachelor’s degree; preferably in Finance, Accounting, Business Administration, or a related field
certifications in credit and collections management are a plus
Strong communication and negotiation skills
Leadership and team management abilities
Analytical thinking and problem-solving skills
Knowledge of financial regulations and debt collection practices
Ability to handle difficult conversations with professionalism and empathy
Understanding of credit policies and collection laws
Familiarity with accounting principles and financial reporting
Strong written and verbal communication skills
Strong project management and organization skills