Credit Collection Specialist

Technogym S.p.A. • Jersey City, NJ

97d • $70,000 - $75,000

About The Position

We are looking for a driven and proactive Credit Collection Specialist to support our Finance team. In this role, you will be in charge of reaching out to customers/clients by email to resolve missed or outstanding payments, improving profitability while maintaining debtor goodwill & trading relationships. This role reports to the Credit Collection Team Leader and will work cross functionally with the sales team. You will manage your own complex ledger, chase payments and maintain up-to-date CRM information and strong customer relations. This role works on-site at our Jersey City offices 5x a week.

Requirements

• 3-5 years experience in the role
• Bachelor’s Degree or equivalent work experience
• Knowledge of Digital and IT tools
• Organization, with strong attention to detail and strong analytical skills
• Exceptional communication skills with the ability to build and maintain trusted relationships
• Knowledge of CRM management. Previous experience with Salesforce is a plus
• Knowledge and management of financial solutions
• Experience with credit management and credit collection techniques
• Financial and economic skills and expertise
• Long-term customer relationship management skills
• Knowledge of ERP systems and database functionalities – SAP would be a plus

Responsibilities

• Oversee assigned accounts on a regular basis, monitoring for unresolved debts in order to achieve overdue recovery targets
• Contact business customers/clients by phone, email, or mail regarding their accounts, ensuring the collection of past due accounts
• Proactively manage customer accounts to ensure timely collection of past due balances and investigate accounts to determine there's a long-term issue
• Quickly identify and mediate barriers to payment
• Develop and maintain a successful partnership with customers, the Sales team and other back office teams
• Manage stopped accounts up to litigation
• Maintain accurate credit files and collection files
• Reconcile and resolve complex accounts
• Build communication and close relationships with the sales force and lease/credit partners
• Maintain constantly up-to-date CRM information

Benefits

• Base salary $70,000 - $75,000 commensurate with experience
• Comprehensive medical, dental, and vision insurance - eligible first day of employment
• 401k with company match - eligible first day of employment
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees