Credit & Collection Specialist

California Dairies, Inc. • Visalia, CA

5d • Onsite

About The Position

Join the California Dairies, Inc. (CDI) team, a farmer-owned cooperative dedicated to sustainably producing the highest quality dairy products while fostering a culture of innovation and collaboration. CDI products are delivered locally and around the world. Our Visalia corporate office serves as the central hub for the CDI enterprise, driving strategic decision-making, innovation, overall business support, and growth across our diverse portfolio of dairy products and brands. We encourage you to be part of our team that's shaping the future of dairy, right from the heart of California! Our commitment to CDI employees: We believe in valuing our team with a total rewards package that goes beyond the basics. You'll find we offer competitive pay and incentive programs designed to recognize and reward your contributions. Competitive medical, dental, and vision benefits, generous paid time off, sick days & holidays, retirement plans designed to secure your future. We don't stop there. We've also cultivated a variety of valuable programs focused on your personal well-being and professional growth, ensuring you have the support you need to both inside and outside of work. Job Summary The Credit and Collections Specialist is responsible for evaluating customer creditworthiness, monitoring outstanding accounts, and ensuring timely collection of payments. This role helps protect the company’s financial health by minimizing credit risk, reducing delinquent accounts, and maintaining positive customer relationships.

Requirements

• Proven experience in credit, collections, or accounts receivable.
• Strong understanding of credit risk, financial analysis, and billing processes.
• Excellent communication, negotiation, and conflict-resolution skills.
• High attention to detail and strong organizational skills.
• Ability to work independently while managing multiple priorities.
• Associate’s or bachelor’s degree in Accounting, Finance, Business, or related field preferred. Equivalent years of experience may be considered in lieu of formal education.
• 2 or more years of experience in credit/collections or accounts receivable roles.
• English is required as the written and spoken language.
• Personal protective equipment including, but not limited to hearing protection, bump caps, hair and beard nets, gloves, and safety glasses must be used in the performance of duties.
• Proper lifting techniques must be employed at all times.

Nice To Haves

• Experience in the dairy industry is a plus.

Responsibilities

• Monitor accounts receivable aging reports and follow up on past-due invoices.
• Contact customers via phone, email, and written communication to resolve outstanding balances.
• Negotiate payment plans, settlements, or revised terms when necessary.
• Record all collection activities and maintain accurate notes and documentation.
• Investigate and resolve billing discrepancies, short-payments, and account issues.
• Collaborate with sales, customer service, and billing teams to ensure accurate invoicing and smooth account management.
• Provide customers with copies of invoices, statements, and supporting documents.
• Prepare weekly/monthly aging and collection performance reports.
• Escalate high-risk or severely delinquent accounts to the Credit Account Manager.
• Ensure compliance with company policies, credit regulations, and industry best practices.
• Perform other duties as assigned.

Benefits

• competitive pay and incentive programs designed to recognize and reward your contributions
• Competitive medical, dental, and vision benefits
• generous paid time off, sick days & holidays
• retirement plans designed to secure your future
• valuable programs focused on your personal well-being and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees