The Residential Credit and Collections Representative at Xcel Energy is responsible for ensuring customer satisfaction by addressing complex inquiries and collecting payments for past due utility debts. This role requires strong negotiation skills and the ability to provide tailored solutions to customers' energy needs. Representatives will engage with customers through various communication channels, educate them on debt repayment strategies, and promote company products and services. The position also involves processing critical orders during emergencies and maintaining a high level of customer service performance.