Credit Card Customer Service Representative

Qualfon • Highland Park, MI

392d • $41,600 - $41,600

About The Position

The Credit Card Customer Service Representative at Qualfon is responsible for providing exceptional support to clients regarding their credit card needs. This role involves handling inbound communications through various channels and ensuring first-call resolution for customer inquiries. The position is based onsite in Highland Park, MI, and offers a competitive hourly wage of $20.

Requirements

• 1 year of customer service experience required.
• 1 year of call center experience required.
• 1 year of banking or financial services experience preferred.
• High School diploma or GED required; college degree preferred.
• Ability to work onsite in Highland Park and meet attendance requirements.
• Strong written and verbal communication skills.
• Computer savvy with the ability to resolve minor technical issues.

Nice To Haves

• Experience in financial services or banking is strongly preferred.
• Ability to critically think through situations and solutions.

Responsibilities

• Field inbound communication from clients regarding credit card needs via phone, email, chat, and social media.
• Handle inquiries related to active credit card accounts and assist with monetary and non-monetary transactions.
• Address cases of fraudulent credit card activity and complete transactions for various account types.
• Provide information regarding consumer loan applications and assist with account maintenance.
• Utilize resources and systems to conduct research and present resolutions to customers.
• Adhere to performance metrics and quality standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off
• Referral program
• Onsite gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED