United Collection Bureau-posted about 1 year ago
$33,280 - $33,280/Yr
Full-time • Entry Level
Davie, FL
Administrative and Support Services

The Credit Card Collections Specialist position at United Collection Bureau involves contacting individuals and businesses to collect outstanding debts. The role emphasizes excellent customer service, account analysis, and negotiation of payment arrangements. The company provides paid training and opportunities for career advancement into management roles.

  • Handle inbound and outbound customer service calls regarding collections and billing inquiries.
  • Review and analyze customer accounts.
  • Negotiate payment arrangements and set up repayment plans if the consumer cannot pay their balance in full.
  • Maintain accurate records of all collection activities.
  • Provide exceptional customer service while handling sensitive financial matters.
  • Process payments and update account information accurately.
  • Maintain accurate and detailed records of all customer interactions and transactions.
  • Follow company policies and procedures to ensure compliance with regulations.
  • Ability to work independently and meet deadlines.
  • Strong math skills for accurate calculations.
  • Strong phone etiquette and communication skills.
  • Ability to work independently and meet deadlines.
  • Spanish speaking a plus.
  • Paid training
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • Life insurance
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