Credit Bureau Dispute Resolution Specialist

U.S. Bank National Association • MO

81d • $20 - $26

About The Position

The Credit Bureau Dispute Resolution Specialist-QC is responsible for analyzing completed credit bureau dispute data and determining if accurate and timely responses were made to consumers and credit reporting agencies on disputes received. Qualified candidates will possess excellent analytical abilities, which will be fully leveraged as they gain experience in this high-growth field of regulatory compliance. In addition to superior analytical abilities, candidates will require above-average written/verbal communication and organizational skills as well as the capability to work independently and effectively under tight deadlines. The person in this position will be responsible for Quality Control activities not limited to reviewing and scoring dispute responses to cardholder claims of errors and/or inaccurate reporting of credit information, while maintaining a high level of productivity and accuracy. Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines. Maintains accurate and properly-documented dispute evidence files, while ensuring that Fair Credit Reporting Act (FCRA) and Center of Excellence Policy required time frames are met. Will serve as an in-house specialist in credit card credit reporting rules and regulations in relation to compliance and dispute resolution. May train and mentor newer associates. This position is a HYBRID opportunity for candidates in SELECT STATES (Missouri) only. Will be in office 3 days out of the week. The applicant must be able to work Monday-Friday 8am - 5pm CST.

Requirements

• High school diploma or equivalent.
• Four or more years of experience in clerical and customer service activities.

Nice To Haves

• Working knowledge of Fair Credit Reporting Act requirements and Metro 2 guidelines.
• Prior experience in credit analysis or lending.
• Prior experience working with credit reporting systems such as e-OSCAR.
• Superior knowledge of products, services, terminology, procedures and systems related to assigned area.
• Excellent customer service skills.
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service.
• Ability to independently identify and resolve complex problems.
• Proficient computer skills, especially Microsoft Office applications.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze completed credit bureau dispute data.
• Determine if accurate and timely responses were made to consumers and credit reporting agencies.
• Review and score dispute responses to cardholder claims of errors and/or inaccurate reporting of credit information.
• Maintain a high level of productivity and accuracy.
• Make independent decisions for appropriate action within regulatory and procedural guidelines.
• Maintain accurate and properly-documented dispute evidence files.
• Ensure compliance with Fair Credit Reporting Act (FCRA) and Center of Excellence Policy time frames.
• Serve as an in-house specialist in credit card credit reporting rules and regulations.
• Train and mentor newer associates.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees