Credit Balance Specialist - Healthcare
About The Position
The Credit Balance Specialist will manage credit balance workloads and respond and follow-up on external and internal inquires in a timely manner. Upon completion of training in the office Monday thru Friday, this position offers an attractive hybrid schedule working two days in the San Marcos, CA office and three days from home. Timely and accurately resolves credit balances. Process internal and external refund requests. Identify trends and escalate where appropriate. Maintain accurate, clear, concise and complete account notes and other relevant information. Respond to requests for information and resolve accounting discrepancies. Resolves unidentified payments through research. Client Responsibility: Research and respond to all patient inquiries received by telephone and mail. Update patient demographic information and initiate account adjustments. Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
Requirements
- High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED
- 0-2+ years working within the following sectors: healthcare, insurance, business, finance or customer service
- Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities
Nice To Haves
- Credit balance experience within a hospital background
- PC skills in a Windows environment
- Knowledge and utilization of desktop applications to include Word and Excel
- Ability to initiate and follow through on projects and work independently with minimal supervision
Responsibilities
- Manage credit balance workloads
- Respond and follow-up on external and internal inquires in a timely manner
- Timely and accurately resolves credit balances
- Process internal and external refund requests
- Identify trends and escalate where appropriate
- Maintain accurate, clear, concise and complete account notes and other relevant information
- Respond to requests for information and resolve accounting discrepancies
- Resolves unidentified payments through research
- Research and respond to all patient inquiries received by telephone and mail
- Update patient demographic information and initiate account adjustments
- Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
