Credit and Customer Service Representative

Kohls•San Antonio, TX

13d•$18 - $20•Hybrid

About The Position

As Credit & Customer Service Representative, you will build and strengthen customer loyalty by finding the right solutions for our customers’ needs. You will be responsible for resolving customer interactions with Kohl’s. This may include but is not limited to: Kohls.com orders, Kohl’s credit card inquiries and payments, collections, fraud, Kohl's Rewards, specialty accounts and seasonal recruiting and onboarding.

Requirements

Previous experience in a customer service environment
Effective verbal and written communication skills
Ability to multitask
Ability to interact well with others in a team oriented environment
Adaptive and flexible to changing technologies, processes and environments
Previous inbound/outbound call center experience

Responsibilities

Handle incoming inquiries and provide support to customers in a timely, efficient and professional manner
Resolve customer issues and find best possible solutions for Kohl’s credit card, Kohls.com and Kohl’s Rewards inquiries
Document all call information according to standard operating procedures
Meet performance metrics for yourself and team, and achieve all objectives for service, productivity and quality
Communicate with customers with the goal of a first contact resolution
Additional task may be assigned as necessary
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to maintain prompt and regular attendance as set by the company
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
Ability to comply with dress code requirements
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Perform work in accordance with the Physical/Cognitive Requirements section