Credit and Collections Specialist

Visual Comfort & Co.•Skokie, IL

56d•$24 - $26•Onsite

About The Position

The Accounts Receivable Collections Specialist is responsible for working with an assigned portfolio of business-to-business credit term accounts. This role is the point of contact for customers within this portfolio.

Requirements

Associate’s degree with specialization in Accounting, Finance, or Business
Two years of previous experience in Credit and Collections, or Accounts Receivables
Must be able to read, write, and speak English.
Strong aptitude for and proficiency navigating systems and programs including Microsoft Word, Excel, and Outlook.
Exceptional organizational and time management skills, with a strong attention to detail
Ability to prioritize and handle multiple tasks and changing priorities
Must demonstrate maturity in judgement, commitment, dependability, punctuality
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Demonstrate exceptional communication across all contact channels, including email, chat and phone
Equivalent combinations of education and experience will be considered for this role

Responsibilities

Manage assigned customer accounts to ensure they are maintaining established credit privileges
Perform audits and reconciliations, while resolving account issues
Collaborate with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely manner
Process and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accounts
Resolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc.
Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
Exhibit and adhere to the established Visual Comfort Company Values.
Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule
Be fully present in the workplace to effectively collaborate and communicate amongst co-workers and teams