Credit and Collections Specialist

General Parts Group•Bloomington, MN

61d•$25•Onsite

About The Position

Looking for a career that offers challenges, growth opportunities, and the chance to make a real impact? General Parts is seeking a dynamic individual to fill the role of Credit and Collections Specialist. Why General Parts? At General Parts, we're not just a company—we're a community driven by excellence and innovation. Joining our team means joining a culture of collaboration, support, and endless possibilities for advancement. The Credit and Collections Specialist will work closely with a portfolio of our valued customers throughout the Accounts Receivable Collections process in a business-to-business setting, ensuring payments are made within terms, and following up when payments are past due. In this role, our Credit and Collections Specialist also conducts research and reconciliations, resolves customer billing problems, and secures payment on open invoices. All while having the ability to build and maintain strong relationships with our customers. The Credit and Collections Specialist ensures fast and accurate communication through excellent customer service collecting past due monies from customer coordinating with other departments to resolve disputes.

Requirements

2+ years of experience as a Credit Analyst, Accounts Receivable/Collections Specialist, or related field.
You are detail-oriented, have a passion for customer service and strong interpersonal skills
You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.
You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.
Experience in handling a large volume, small dollar portfolio
Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions
You are self-motivated, customer-centric, and highly organized.
Ability to handle confidential or sensitive information with discretion
Microsoft office: Excel and Word
Must pass a pre-employment drug screen and criminal background check.

Nice To Haves

Experience reconciling AR accounts a plus.
Experience training, mentoring other team members a plus.
Experience with Davisware Global Edge is a plus

Responsibilities

Build and maintain strong relationships with key customers throughout the Accounts Receivable Collections process.
Engage with our valued customers via outbound phone calls and email to collect on payments owed.
Perform account reconciliations as needed to ensure accounting records are aligned.
Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts
Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.
Understands and communicates the account receivables collections policy.
Effectively resolves issues in a positive, professional manner.
Communicate effectively in a prompt courteous and customer-oriented manner
Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed
Analysis of any changes in payment patterns and recommend customers for credit evaluation.
Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off
Ensures accurate customer files and customer billing information is up to date
Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes
Other duties as assigned.