Credit and Collections Analyst
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking a detail-oriented and motivated Credit & Collections professional to support accounts receivable operations and customer financial risk management. In this role, you will be responsible for monitoring customer accounts, driving timely collections, resolving billing disputes, and assessing creditworthiness to ensure healthy cash flow and strong customer partnerships. You will collaborate closely with internal teams and external customers while contributing to process improvement initiatives and supporting a fast-paced, service-driven finance organization.
Requirements
- Bachelor’s degree in accounting or related field a plus.
- 1+ years’ experience in credit, collections, and accounts receivable.
- Strong communication and interpersonal skills (verbal, written and listening).
- Experience in process improvement and a focus on digitization/automation.
- Flexibility and ability to pivot tasks based on business needs.
- Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
- Strong attention to detail and enjoy problem solving.
- Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
- Corporate ERP systems, Oracle a plus.
Responsibilities
- Monitoring accounts receivable activity and identifying overdue customer accounts.
- Contacting customers with past-due balances to collect payment or negotiate installment-based payment plans.
- Documenting daily collections activity by creating and maintaining notes and follow-up tasks within the Oracle Collections module.
- Researching account disputes and resolving billing discrepancies in collaboration with internal teams.
- Performing account and payment reconciliations while coordinating with the cash applications team to ensure accurate payment application.
- Identifying delinquent accounts that may require escalation or external collection efforts.
- Uploading accounts receivable invoices to customer portals to support timely processing.
- Providing customers with reporting support, including statements, aging summaries, and other requested documentation.
- Coordinating the documentation and processing of customer refunds as needed.
- Requesting customer tax exemption documentation and uploading materials for tax team review and compliance.
- Building strong communication and partnerships with both internal stakeholders and external customers.
- Analyzing and assessing the creditworthiness of new customers and additional service quotes using external credit risk management tools and reports.
- Providing recommendations for payment terms and contract modifications based on established credit guidelines and customer payment history.
- Monitoring outstanding aged receivables across applicable customer accounts to support timely collection efforts.
- Working closely with multiple internal departments to ensure visibility into actions, risks, or issues impacting customer accounts.
- Performing other related duties and supporting additional finance and credit activities as needed.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
