Credit Analyst - Nevada
About The Position
This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member. Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.
Requirements
- Bachelor’s degree, equivalent Credit Acceptance work experience, or 4 years of continuous experience in loan underwriting or document review and validation in a high-volume call center environment
- Be proficient in Microsoft Word, Excel and Outlook
- Remain compliant with our policies, processes and legal guidelines
- Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)
Nice To Haves
- Customer Service experience in a call center environment (required for candidates without a Bachelors degree)
- Interaction with auto dealers in current or past role
- Experience reviewing contracts/legal documents with a strong attention to detail
- Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
Responsibilities
- Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
- Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
- Provide a high level of customer service to maintain good relationships with our stakeholders
- Resolve and document dealer inquiries not related to the funding process
- Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
- Welcome and onboard new dealers by offering initial funding assistance
- All other duties as assigned
- Attendance as outlined in the Operations Attendance Policy
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
- Flexible work options including work from home, on site and hybrid positions
- Company provided technology packages for all Team Members
- An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
- Extensive growth opportunities as demonstrated by our track record of promoting internally
- Ongoing business training and career development opportunities
- Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
- Generous PTO and holidays that include 28.5 total days during first full year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
