Credentials Specialist (FT), CFRN40844REC

College of DuPage

19h•Hybrid

About The Position

The Credentials Specialist position at the College of DuPage involves evaluating college coursework for transfer credit and graduation eligibility, performing prerequisite course evaluations, and communicating with students, faculty, and staff regarding academic requirements and procedures. This role is crucial for determining acceptability, placement, and equivalency of coursework, including reviewing test scores, transfer work, COD coursework, demonstrated competency, and international college credit. The specialist records degree/certificate applications, makes preliminary determinations on student eligibility for awards, identifies suitable course substitutions/waivers, and ensures accurate posting of exceptions to academic records. Additionally, the role includes verifying degree audit reports, advising on transfer and graduation procedures, assisting the Veteran's services office with academic progress evaluations for benefits, and assessing course applicability for health science admissions. The position requires substantial phone and in-person contact, emphasizing exemplary customer service within a comprehensive community college setting.

Requirements

Bachelor Degree required.
Two years experience reviewing academic credentials, working with catalog and degree audit requirements required.

Nice To Haves

BS/BA Degree preferred.
Three years experience evaluating academic coursework for the awarding of credit and applicability to degree requirements preferred.
Equivalent combination of education and experience preferred.

Responsibilities

Evaluate college coursework relative to equivalent curricular components and degree/certificate requirements to determine eligibility for transfer credit and graduation.
Communicate with students, faculty and staff regarding degree requirements, transfer articulation and graduation procedures.
Perform prerequisite course evaluations to determine acceptability, placement and equivalency of coursework.
Review a student's prerequisite request and determine if we can verify their eligibility for course entry, if we can facilitate approval through the division office, or if student needs to be directed to a faculty member for further review.
Communicate with students on the in-progress course verification process for prerequisites, including the expectations, required documents and deadline for acceptance.
Follow up with students to ensure compliance with submitting required documentation to prevent the loss of their enrollment.
Evaluate transfer credit relative to equivalent curricular components.
Utilize resources including but not limited to electronic resources (TES, Transferology, College Source), college catalogs, course descriptions and syllabi as well as College of DuPage faculty and administrators as needed.
Record Degree/Certificate applications, ensuing proper recording of application information.
Evaluate and make preliminary determination on student's eligibility for awarding of a degree or certificate.
Identify circumstances where a course substitution/waiver would be suitable.
Communicate with the appropriate faculty/academic administrator to facilitate the approval process.
Ensure that exceptions, when made, are posted accurately to the student's academic record.
Verify accuracy of degree audit reports produced in Colleague.
Advise and communicate with students, advisors, counselors and instructors regarding transfer and graduation evaluations and procedures so that all requirements for graduation are met and unanticipated problems are resolved.
Assist the Veteran's services office with the evaluation of student records for acceptable academic progress and course applicability towards degree/certificate requirements for the purpose of awarding federal and state veterans educational benefits in compliance with Veterans Administration rules and regulations.
Evaluate student records for course applicability towards health science admissions requirements for each individual health science program as well as towards general degree/certificate requirements.
Handle substantial phone/in-person contact with students, faculty and staff.
Requires a commitment to providing exemplary customer service.
Other related duties as assigned.